Tech support scams
Would you trust this?
“Microsoft Security Alert: your computer is infected. Call support now and install the remote assistance tool to prevent data loss.”
Not necessarily. Browser pop-ups and unsolicited calls that demand remote access are common tech-support scam techniques. Close the page and use the vendor’s official support channel independently.
Check the link or sender →Good instinct. Unexpected infection warnings, urgent phone numbers, payment demands and remote-access requests are major warning signs.
Check the link or sender →How this scam usually works
The scam may start with a browser pop-up, search result, phone call, email or text. The operator creates urgency and may ask to control the computer remotely so they can show harmless system information as evidence of infection.
More detail
Remote access can expose files, passwords and financial accounts. The scammer may also request payment for fake repairs or manipulate the victim into logging into online banking.
Warning signs
- A pop-up says you must call a phone number to remove a virus.
- An unsolicited caller claims to be Microsoft, Apple, your ISP or antivirus support.
- You are asked to install remote-control software before the issue is independently verified.
- The technician wants payment by gift card, crypto, wire transfer or another unusual method.
- You are told to log into banking while the remote session is active.
How to verify the situation safely
Close the browser or end the call. If you need support, open the vendor’s official website yourself and use the support channel published there. Do not call a number that appeared only in a warning pop-up.
Use the operating system’s built-in security tools or a trusted security product to run a scan if you are concerned about malware.
Primary prevention references
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Received a suspicious message?
Paste its link or sender email address into Can I Share This? before you trust it.